TT Marketing — Terms & Conditions

Last updated: 27 August 2026

1. About These Terms

These Terms & Conditions ("Terms") govern your use of the TT Marketing website and the provision of services by TT Marketing ("TT Marketing", "we", "us" or "our").

By engaging TT Marketing, accepting a proposal or quotation, signing a service agreement, paying an invoice, or otherwise instructing us to commence work, you ("Client", "you" or "your") agree to be bound by these Terms together with any applicable proposal, quotation, statement of work, service agreement or other written agreement issued by TT Marketing.

Where there is an inconsistency between these Terms and a specific written agreement signed by both parties, the specific written agreement will generally prevail to the extent of the inconsistency.

2. Our Services

TT Marketing provides marketing and consultancy services which may include:

  • marketing strategy;

  • business and marketing consultancy;

  • brand strategy and development;

  • branding and creative services;

  • social media management;

  • social media strategy;

  • content development;

  • lead generation;

  • search engine optimisation (SEO);

  • search engine marketing;

  • Google Ads and other paid advertising;

  • Meta advertising;

  • social media advertising;

  • website design and development;

  • landing page development;

  • analytics and reporting;

  • marketing technology implementation;

  • campaign management;

  • digital strategy; and

  • other marketing-related services agreed with the Client.

The precise services, deliverables, fees, timeframes and inclusions will be specified in the applicable proposal, quotation, statement of work or service agreement.

3. No Guarantee of Marketing Results

Marketing and advertising outcomes depend on numerous factors outside TT Marketing's control.

Unless expressly agreed in writing, TT Marketing does not guarantee:

  • a particular number of leads;

  • a particular number of sales;

  • a particular revenue figure;

  • a particular return on advertising spend (ROAS);

  • a particular conversion rate;

  • a particular search engine ranking;

  • a particular Google Maps ranking;

  • a particular advertising position;

  • approval of advertisements by third-party platforms;

  • website traffic;

  • social media growth;

  • customer acquisition costs;

  • business growth; or

  • any other specific commercial outcome.

Any examples, forecasts, projections, case studies, estimates or indicative results provided by TT Marketing are illustrative only and are not guarantees of future performance.

The Client acknowledges that marketing performance can be affected by factors including market conditions, competition, pricing, customer demand, website performance, economic conditions, advertising platform changes, algorithms, platform policies and the Client's own products, services and sales processes.

4. Client Responsibilities

The Client agrees to provide TT Marketing with information, materials, access and cooperation reasonably required to perform the services.

This may include:

  • business information;

  • branding materials;

  • logos;

  • images;

  • videos;

  • product information;

  • website access;

  • domain access;

  • social media access;

  • advertising account access;

  • analytics access;

  • customer information;

  • approvals;

  • passwords or permissions where reasonably required; and

  • other information reasonably requested.

The Client is responsible for ensuring that information supplied to TT Marketing is accurate, complete and up to date.

TT Marketing is not responsible for delays, errors, losses or reduced performance caused by inaccurate, incomplete, misleading or delayed information supplied by the Client.

5. Client Approvals

Where TT Marketing requires Client approval before publishing or implementing material, the Client is responsible for reviewing the material and providing approval within a reasonable timeframe.

Once the Client approves content, advertising, creative material, website content or other deliverables, TT Marketing may rely on that approval.

The Client remains responsible for the accuracy of factual claims, prices, product information, service descriptions, regulatory statements and other information supplied or approved by the Client.

TT Marketing may rely on Client approvals unless it is reasonably apparent that the approved material contains an obvious error or unlawful content.

6. Client Warranties and Authority

The Client represents and warrants that:

  • it has authority to enter into an agreement with TT Marketing;

  • information supplied to TT Marketing is accurate to the best of its knowledge;

  • it owns or has permission to use materials supplied to TT Marketing;

  • it has the necessary rights, licences and permissions for content, images, videos, trademarks, music and other materials supplied by it;

  • its products and services comply with applicable laws;

  • its advertising claims are accurate and capable of substantiation;

  • it has obtained any necessary customer consents or permissions;

  • it will not instruct TT Marketing to undertake unlawful or misleading activities; and

  • it will comply with applicable laws and third-party platform policies.

The Client must promptly notify TT Marketing if any information or instruction previously provided becomes inaccurate or misleading.

7. Advertising Platforms

TT Marketing may manage campaigns through third-party advertising platforms including Google, Meta, Microsoft, LinkedIn, TikTok and other platforms.

The Client acknowledges that these platforms are independent third parties.

TT Marketing does not control:

  • advertising platform algorithms;

  • platform policies;

  • account suspensions;

  • account restrictions;

  • advertising disapprovals;

  • auction prices;

  • available advertising inventory;

  • platform outages;

  • changes to targeting options;

  • changes to tracking systems;

  • changes to privacy policies;

  • changes to algorithms; or

  • changes to advertising costs.

TT Marketing will use reasonable professional efforts to manage campaigns in accordance with the agreed strategy, but cannot guarantee that advertisements will remain approved, active or available.

8. Advertising Spend

Unless expressly stated otherwise, advertising media spend is separate from TT Marketing's professional fees.

Advertising budgets are paid by the Client or otherwise funded as agreed between the parties.

TT Marketing is not responsible for increases in advertising costs caused by auction conditions, competition, platform changes or other factors outside its reasonable control.

The Client is responsible for ensuring sufficient funds are available for advertising campaigns.

TT Marketing may pause campaigns where required payment or advertising funds are unavailable.

9. SEO and Search Engine Rankings

SEO is subject to search engine algorithms and policies that are outside TT Marketing's control.

TT Marketing does not guarantee:

  • first-page rankings;

  • number-one rankings;

  • Google Maps rankings;

  • specific keywords;

  • specific traffic levels;

  • specific organic leads; or

  • any particular ranking position.

SEO results may take time and may fluctuate due to algorithm changes, competition, website changes, technical issues and other factors.

TT Marketing will use reasonable professional efforts to perform agreed SEO services.

10. Website Development

Where TT Marketing provides website development services:

The Client is responsible for providing accurate information, content, images, legal information and other materials required for the website.

Unless expressly included in the agreed scope, website services do not automatically include:

  • ongoing hosting;

  • domain registration;

  • email hosting;

  • website maintenance;

  • third-party software subscriptions;

  • premium plugins;

  • stock photography;

  • paid fonts;

  • legal advice;

  • accessibility certification;

  • cybersecurity certification;

  • ongoing SEO;

  • ongoing content creation; or

  • ongoing technical support.

Third-party website platforms may impose their own fees, restrictions, policies and limitations.

TT Marketing is not responsible for outages, limitations, policy changes or technical failures caused by third-party website platforms.

11. Third-Party Services and Software

TT Marketing may use third-party platforms, software and service providers to provide the services.

These may include website platforms, hosting providers, advertising platforms, analytics platforms, email providers, CRM systems, design platforms and other technology providers.

Third-party fees are generally payable by the Client unless otherwise agreed.

TT Marketing does not guarantee the availability, functionality, security, pricing or continued operation of third-party services.

Where a third-party service is discontinued, materially changed or becomes unavailable, TT Marketing may recommend an alternative solution.

12. Website, Domain and Account Access

Where TT Marketing assists with websites, domains, social media accounts, advertising accounts, analytics accounts or other digital assets, ownership and control will remain with the Client unless otherwise expressly agreed in writing.

The Client should maintain its own administrator-level ownership of important business accounts wherever reasonably possible.

TT Marketing does not guarantee that third-party platforms will permit particular account structures, access levels or permissions.

The Client is responsible for maintaining appropriate security and access controls for its accounts.

13. Intellectual Property

Unless otherwise agreed in writing, TT Marketing retains ownership of its pre-existing intellectual property, methodologies, processes, templates, systems, frameworks, strategies, know-how and proprietary materials.

Upon payment in full of the relevant fees, the Client will generally receive the rights to use final deliverables specifically created for the Client as part of the agreed services, subject to any third-party rights and the terms of the applicable proposal or agreement.

TT Marketing retains the right to use its general knowledge, skills, experience, methodologies and non-confidential techniques developed or used while providing services.

Third-party materials remain subject to their respective licences and terms.

14. Third-Party Content and Licences

Where third-party assets are used, including:

  • stock images;

  • fonts;

  • software;

  • plugins;

  • music;

  • templates;

  • AI-generated assets;

  • photographs;

  • videos; or

  • other licensed materials,

their use may be subject to third-party licence restrictions.

Unless expressly agreed otherwise, TT Marketing is not responsible for ongoing third-party licence fees or renewal costs.

The Client must not use third-party materials outside the scope of the applicable licence.

15. Client-Supplied Materials

The Client grants TT Marketing permission to use Client-supplied materials for the purpose of providing the services.

The Client warrants that it has the necessary rights and permissions to provide those materials.

The Client remains responsible for claims arising from materials it supplies where those claims result from the Client's lack of rights, permissions, licences or authority.

16. Confidentiality

Each party agrees to keep confidential information received from the other party confidential and to use it only for purposes reasonably connected with the relationship.

Confidential information does not include information that:

  • is already publicly available;

  • becomes publicly available without breach of these Terms;

  • was lawfully known before disclosure;

  • is independently developed; or

  • is required to be disclosed by law or a lawful authority.

TT Marketing may disclose confidential information to employees, contractors, professional advisers or service providers where reasonably necessary to provide the services, subject to appropriate confidentiality obligations.

17. Privacy and Personal Information

TT Marketing handles personal information in accordance with its Privacy Policy and applicable Australian privacy laws.

The Client is responsible for ensuring that it has appropriate authority and permissions to provide personal information to TT Marketing for the purposes of the services.

Where the services involve customer databases, lead lists, mailing lists, tracking technologies or other personal information, the Client remains responsible for ensuring that its collection and use of that information complies with applicable laws.

18. Fees and Payment

Fees will be set out in the applicable proposal, quotation, invoice or service agreement.

Unless otherwise agreed:

  • invoices are payable within the period specified on the invoice;

  • GST will be charged where applicable;

  • third-party costs are additional to professional fees unless expressly included;

  • advertising spend is separate from professional fees; and

  • the Client is responsible for approved expenses incurred on its behalf.

TT Marketing may require a deposit, upfront payment or recurring payment arrangement depending on the project.

19. Late Payment

Where an invoice remains unpaid after its due date, TT Marketing may provide written notice requesting payment.

If payment remains outstanding after reasonable notice, TT Marketing may, subject to applicable law:

  • pause services;

  • pause advertising campaigns;

  • suspend website or marketing work;

  • withhold delivery of unpaid deliverables;

  • charge reasonable recovery costs where legally recoverable; and

  • take other lawful steps to recover outstanding amounts.

TT Marketing will not exercise contractual rights in a manner that unlawfully removes or restricts rights that cannot legally be excluded.

20. Suspension of Services

TT Marketing may temporarily suspend services where reasonably necessary due to:

  • non-payment;

  • lack of required Client information;

  • lack of required approvals;

  • security concerns;

  • unlawful instructions;

  • third-party platform restrictions;

  • circumstances outside TT Marketing's reasonable control; or

  • other circumstances materially preventing TT Marketing from safely or reasonably providing the services.

Where practicable, TT Marketing will notify the Client before suspending services.

21. Cancellation and Termination

Either party may terminate a project or ongoing engagement in accordance with the applicable proposal or service agreement.

If no specific termination provision has been agreed, either party may provide reasonable written notice to terminate an ongoing engagement.

Upon termination, the Client remains responsible for:

  • services performed up to the termination date;

  • approved expenses;

  • non-refundable third-party costs;

  • advertising expenditure already incurred;

  • committed third-party services; and

  • other amounts properly payable under the agreement.

Where the Client terminates a project after work has commenced, TT Marketing may invoice for work reasonably performed up to the termination date.

Any refund will be assessed in accordance with the applicable agreement and Australian Consumer Law.

22. No Refund for Completed Services

To the extent permitted by law, fees for services that have already been properly performed are not refundable merely because the Client subsequently changes its mind, changes its business strategy or no longer wishes to use the completed work.

Nothing in this clause excludes or limits any non-excludable rights under the Australian Consumer Law.

23. Delays

TT Marketing will use reasonable efforts to meet agreed deadlines.

However, deadlines may be affected by:

  • Client delays;

  • delayed approvals;

  • incomplete information;

  • changes in scope;

  • third-party platform delays;

  • technical failures;

  • supplier delays;

  • public holidays;

  • illness;

  • events beyond reasonable control; or

  • other circumstances outside TT Marketing's reasonable control.

Where Client delays affect a project, TT Marketing may reasonably adjust the project timeline.

24. Changes to Scope

Requests outside the agreed scope may incur additional fees.

Examples include:

  • additional pages;

  • additional creative concepts;

  • additional revisions;

  • additional campaigns;

  • additional meetings;

  • additional platforms;

  • additional research;

  • substantial changes to an approved direction; or

  • new requirements introduced after work has commenced.

Where reasonably practicable, TT Marketing will notify the Client before undertaking significant additional chargeable work.

25. Revisions

The number of revisions included in a project will be specified in the relevant proposal or agreement.

Where no number is specified, TT Marketing will provide reasonable revisions necessary to bring the deliverable into substantial alignment with the agreed brief.

Substantial changes to an approved concept, strategy or direction may constitute additional work.

26. Client Responsibility for Legal Compliance

The Client remains responsible for ensuring that its business, products, services, claims and promotional offers comply with applicable laws.

Depending on the Client's industry, this may include laws and regulations concerning:

  • advertising;

  • consumer protection;

  • privacy;

  • health claims;

  • financial services;

  • therapeutic goods;

  • alcohol;

  • gambling;

  • employment;

  • intellectual property;

  • competitions;

  • promotions;

  • spam and electronic marketing; and

  • industry-specific regulation.

TT Marketing may provide marketing advice but does not provide legal, accounting, financial or regulatory advice unless expressly agreed in writing and appropriately qualified to do so.

The Client should obtain independent professional advice where legal or regulatory compliance is material to a campaign or business decision.

27. Healthcare, Medical and Regulated Industries

Where TT Marketing provides services to healthcare, dental, medical or other regulated businesses, the Client remains responsible for ensuring that information, claims, promotions and advertising relating to its services comply with applicable industry requirements.

TT Marketing may assist with marketing execution but does not guarantee regulatory approval or compliance of Client-supplied claims.

The Client remains responsible for reviewing and approving final advertising and content before publication.

28. AI and Automated Tools

TT Marketing may use artificial intelligence and automated technologies as part of research, content development, creative development, analysis, workflow automation or other services.

AI-generated or AI-assisted outputs may require human review and may not be completely accurate, original or suitable for every purpose.

TT Marketing will use reasonable professional judgement when incorporating AI-assisted material into deliverables.

The Client remains responsible for reviewing and approving final content.

29. Reporting and Analytics

Where reporting is included, TT Marketing will generally rely on information supplied by advertising platforms, analytics systems and other third-party technologies.

Analytics data may differ between platforms due to attribution models, tracking limitations, privacy settings, browser restrictions, data sampling and other technical factors.

TT Marketing does not guarantee that analytics data will be complete, uninterrupted or identical across platforms.

30. No Professional Advice

Unless expressly agreed in writing, TT Marketing's services do not constitute:

  • legal advice;

  • financial advice;

  • accounting advice;

  • tax advice;

  • medical advice;

  • investment advice; or

  • other regulated professional advice.

Marketing recommendations are provided for marketing and commercial purposes based on the information reasonably available at the time.

31. Limitation of Liability

To the maximum extent permitted by law, TT Marketing will not be liable for loss arising from matters outside its reasonable control, including:

  • advertising platform failures;

  • account suspensions;

  • algorithm changes;

  • search engine changes;

  • website hosting failures;

  • third-party software failures;

  • cybersecurity incidents occurring outside TT Marketing's reasonable control;

  • Client-provided information;

  • Client decisions;

  • Client products or services;

  • market conditions;

  • loss of anticipated profits;

  • loss of anticipated revenue;

  • loss of business opportunity; or

  • indirect or consequential loss.

Nothing in these Terms excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

Where liability can lawfully be limited, TT Marketing's liability will be limited to the extent permitted by law and, where appropriate, to the resupply of the relevant services or the reasonable cost of having the relevant services supplied again.

32. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify the operation of the Competition and Consumer Act 2010 (Cth) or the Australian Consumer Law, or any other applicable law that cannot legally be excluded.

Where the Australian Consumer Law provides a consumer guarantee or other mandatory right, that right continues to apply.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

For major failures with the service, you are entitled:

  • to cancel your service contract with us; and

  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

For non-major failures, you may have rights to have the services remedied within a reasonable time or to another remedy available under the Australian Consumer Law.

These rights apply to the extent required by law.

33. Indemnity

To the extent permitted by law, the Client agrees to indemnify TT Marketing against losses, claims, liabilities, costs and reasonable expenses arising from:

  • materials supplied by the Client;

  • the Client's lack of rights or permissions to use supplied materials;

  • unlawful or misleading claims supplied or approved by the Client;

  • the Client's products or services;

  • the Client's breach of these Terms;

  • the Client's breach of applicable law; or

  • the Client's instructions to TT Marketing to undertake an unlawful act.

This indemnity does not apply to the extent that the relevant loss was caused by TT Marketing's own negligence, breach of contract, unlawful conduct or other conduct for which TT Marketing is legally responsible.

34. Dispute Resolution

If a dispute arises, the parties should first attempt to resolve the matter in good faith through direct communication.

A party raising a dispute should provide reasonable details of the issue and the outcome sought.

The parties should allow a reasonable period to attempt resolution before commencing formal proceedings, except where urgent legal relief is reasonably required.

Nothing in this clause prevents a party from exercising rights that cannot legally be delayed or restricted.

35. Force Majeure

TT Marketing will not be responsible for delay or failure to perform obligations where the delay or failure results from circumstances reasonably beyond its control.

This may include:

  • natural disasters;

  • severe weather;

  • fire;

  • power or telecommunications failures;

  • internet outages;

  • cyber incidents;

  • government action;

  • industrial disputes;

  • pandemics;

  • third-party platform failures;

  • widespread technology outages; or

  • other circumstances beyond reasonable control.

TT Marketing will take reasonable steps to resume affected services when practicable.

36. Portfolio and Marketing Use

Unless otherwise agreed in writing, TT Marketing may identify the Client as a client and may display completed, publicly available work in its portfolio, website, presentations and marketing materials.

TT Marketing will not intentionally publish confidential information or unpublished campaign information without appropriate permission.

The Client may request in writing that particular work or information not be publicly displayed.

37. Website Content and General Information

Information published on the TT Marketing website is provided for general informational purposes.

While TT Marketing seeks to provide accurate information, we do not warrant that all website information is complete, current or error-free.

Nothing on the website constitutes legal, financial, medical or other regulated professional advice.

You should obtain appropriate professional advice before making significant commercial or legal decisions.

38. Website Availability

TT Marketing does not guarantee that the website will always be available, uninterrupted, secure or error-free.

We may modify, suspend or discontinue parts of the website from time to time.

We are not responsible for temporary unavailability caused by maintenance, technical issues, hosting providers or circumstances outside our reasonable control.

39. Links to Third-Party Websites

Our website may contain links to third-party websites.

These links are provided for convenience and do not constitute an endorsement or guarantee of those websites.

TT Marketing is not responsible for the content, security, availability or privacy practices of third-party websites.

40. Changes to These Terms

TT Marketing may update these website Terms from time to time.

The updated Terms will be published on this website with a revised "Last updated" date.

For existing client engagements, any material change to contractual terms will not automatically alter an existing agreement unless permitted by that agreement or otherwise agreed between the parties.

41. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, it will be severed to the extent necessary without affecting the remaining provisions.

42. Waiver

A failure or delay by TT Marketing to exercise a right under these Terms does not constitute a waiver of that right.

A waiver must be given expressly to be effective.

43. Entire Agreement

The applicable proposal, quotation, statement of work, service agreement, these Terms and any other documents expressly incorporated into the engagement constitute the agreement between TT Marketing and the Client concerning the relevant services.

The Client acknowledges that it has not relied upon any representation outside the agreed contractual documents except where such reliance cannot lawfully be excluded.

44. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

The parties submit to the jurisdiction of the courts of New South Wales and applicable Commonwealth courts, subject to any mandatory jurisdictional rights available under Australian law.

45. Contact

If you have any questions regarding these Terms & Conditions, please contact:

TT Marketing
Website: ttmarketing.com.au
Email: enquiries@ttmarketing.com.au

Last updated: 27 August 2026